- What do these Terms and Conditions apply to?
- These Terms and Conditions will apply to all EU or international orders and govern your contract with us for (i) the sale of Products; and (ii) international delivery services. They also tell you the rules for using our website https://elitefootballshirts.com (our site).
- Please note that certain provisions of these Terms and Conditions will apply differently depending on whether you live within England, the EU or outside the EU. Provisions that may vary include the provisions in clauses 4 (How is a contract formed between us), 9 (What is the charge for delivery?), 10 (How to pay & VAT) and 11 (Import Duty and Tax Payments and Customs). In each of these provisions we have stated which terms will apply to you according to your country of residence. In addition, please refer to the definitions of ‘EU’ and ‘Non-EU Countries’ in clause 2 below.
- Your contract for the purchase and delivery of our Products will be with Elite Football Shirts Ltd. You can contact our customer services team regarding any queries relating to these Terms and Conditions and Orders you place using the following contact details:
Customer services team contact details:
Telephone: +44 (0) 203 443 9356
Email: [email protected]
1.4 We reserve the right to cancel any Order that is made by a minor, under the age of 18, where the consent of that minor’s legal guardian is not received.
In using purchasing our Products you confirm that you are a consumer. A consumer is someone who is:
(i) an individual; and
(ii) acting wholly or mainly outside of their trade, business, craft or profession.
2. What terms do we use in these Terms and Conditions?
“Contract” means the contract formed between you and Fanatic each time you purchase Products from us via our Website (see section 4 below regarding how a Contract is formed between us).
“EU” means any country or territory in the fiscal (VAT) area of the European Community and at all times England and excluding Non-EU countries.
“Non-EU Countries” means any other country or territory not within the fiscal (VAT) area of the European Community.
“Order” has the meaning given to it under clause 4.1 (When is your order placed) below;
“Personal Information” means the details provided by you on registration
“Product” means a product displayed for sale on the Website
“Product Description” means that part of the Website where certain Terms and Conditions in respect of the individual Product are provided.
“User” means any user of the Elite Football Shirts Website.
“We/us/our” – means Elite Football Shirts.
“Website” – means the website located at https://elitefootballshirts.com, including any sub-domains or any subsequent URL which may replace it.
“You” – means a user of this Website.
3. Where do I find Product information?
3.1 Each Product purchased is sold subject to its description on its product page. This may set out additional terms related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and any applicable guarantees that may apply to the product.
3.2 Please note that Product descriptions may vary depending on what country you are in and where you choose to deliver the Products. We cannot guarantee that all Products will be available for international delivery to every country.
- How is a Contract formed between us?
4.1 The steps required to create the contract between you and us are as follows:
4.1.1 When is your order placed?
You place the order for your Products on the Website by following the prompts and clicking the “Buy Now” button at the end of the checkout process. Once you have clicked this button it constitutes an “Order”.
4.1.2 How much is the cost of delivery?
The delivery charge will be shown in the order process before you complete your Order and you confirm your consent to this charge when you submit your Order.
4.1.3 How can I review my Order?
You will be given an opportunity to review your Order and make any amendments required prior to placing an Order.
4.1.4 How will we confirm your Order?
We will send you an Order confirmation email detailing and acknowledging the Products you have ordered. This is not our acceptance of your Order.
4.1.5 What Products will you deliver?
Your contract with us to deliver Products only relates to those Products confirmed in the “order confirmation” email sent by us to you. We will not be obliged to deliver any other Products, which may have been part of your Order, unless and until those Products are confirmed in an order confirmation email.
4.1.6 How will I know when my Products have been despatched?
We will notify you by email when your Product is despatched to you.
If you have ordered multiple Products please note that we may deliver these separately.
4.1.7 When is my Order accepted by Elite Football Shirts?
Order acceptance and completion of our Contract will take place when you receive an order confirmation e-mail confirming that we accept your Order
4.1.8 When is payment for the Products taken?
This depends on the payment method selected at checkout. If you are paying using your credit/debit card it will be charged when your Order is confirmed.
4.2 We are not required to accept your Order and we may reject or cancel your Order for one of the following reasons:
- The product you ordered being unavailable from stock;
- If we are unable to obtain authorisation for your payment;
- The identification of a pricing or Product description error; or
- You not complying with these Terms and Conditions (for example, if you are under the age of 18 and we have not received consent to the Order from your legal guardian).
- Your statutory right to cancel
5.1 You have the following cancellation rights when you buy online:
5.1.1 You are entitled to cancel your Contract (your whole Order) if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the Products in question.
5.1.2 You have an additional right to return individual products or your whole Order up to 30 days after the day on which you received such Order.
5.1.3 Your right to return Products does not apply to DVDs, videos, PC & video games which have been opened, pierced jewellery, goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned (for example, underwear/swimwear which has been worn) or are liable to deteriorate or expire rapidly).
5.1.4 To exercise the right to cancel, you must inform us of your decision to cancel your Contract by a clear statement, including details of your name, geographical address, details of the Order you wish to cancel and, where available, your phone number and email address.
5.1.5 You can cancel by contacting our customer services team on the contact details above. You also may, but are not obliged to, use the model cancellation form in Annex 1.
5.1.6 If you decide to cancel, you should return the Products to us at your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the cost of the Products being returned. If you cancel your whole Order in accordance with clause 5.1.1 only, this includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). If you do not cancel your whole Order, but only certain Products within your Order, we will only reimburse you for the cost of those Products returned and we will not refund the cost of delivery.
5.1.7 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.1.8 We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.
5.2 You may also cancel your contract if the Products are damaged faulty or not as described, in which case we will refund the cost of returning the goods. Please see clause 7 for further information.
6. How do I change, cancel or return an Order?
6.1 Other than in the circumstances set out in clause 5, it’s not possible to make changes to your Order once you’ve placed it. If you’d like to add Products to your Order, please place a new order for these Products.
6.2 If you need to change details of your delivery address, remove Products from your Order or cancel it completely, please contact our customer services team on the contact details above.
6.3 If the Products you ordered have already been collected from our warehouse for delivery to you, then you will need to contact us in the event of any unwanted Products. You may also, but are not obliged to, use the model cancellation form in Annex 1.
6.4 Except as provided in clause 5.1.6, unless Products are faulty, damaged or not as described upon delivery you are expected to bear the cost of any return and your original delivery charge will not be refunded.
- What if the Products are damaged or faulty?
7.1 If your Order arrives and the Products are damaged, faulty or not as described, you may cancel the Order and we will reimburse you the cost of the Products, the delivery charge for your Order and reasonable costs of you returning the Products. We will reimburse you with these costs through the payment method you used to place the Order within 14 days of our receipt of the returned Products.
7.2 These Terms and Conditions, including this clause 7, are in addition to any statutory rights and remedies you may have under English law and your country of residence.
- When will the Products be delivered?
8.1 Delivery lead times to international addresses will vary according to destination. Orders with products shipped from the United States will have greater delivery lead times. We will use reasonable endeavours to provide you with a delivery estimate on the product description page. In all cases, we will use reasonable endeavours to ensure that all Products will be delivered within 30 days from the conclusion of the contract with us. In the event that your Order has been despatched by us (as confirmed in the despatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our customer services team on the contact details above. Please contact Customer Services if you have any queries about international delivery services.
8.2 Depending on stock availability, we may split delivery of your Order into several parts and deliver them separately. You will not be charged extra for this. Occasionally, delivery of your Order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. Delivery may also be delayed due to customs-related processes (such as inspection). We will use reasonable endeavours to inform you promptly of any such delay and will refund all delivery expenses where Products are not delivered within 30 days, within 14 days of this notification.
8.3 If delays outside of our control occur, we will make every effort to keep you informed. For the avoidance of doubt, time is not of the essence for the delivery of the Products but you will remain entitled to all statutory rights provided to you by the applicable laws.
- What is the charge for delivery?
9.1 Our Website will confirm our charge to deliver your products before you place your Order.
9.2 If you decline the charge for this delivery service, you will not be able to place an Order.
9.3 Applicable tax applying to delivery charges will depend on your country of residence and will apply in accordance with clause 10
- How we may use your personal information?
- Our responsibility for loss and damage suffered by you
12.1 We will be responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both us and you knew it might happen.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation or for breach of your legal rights in relation to the Products.
- Our rights to vary these Terms and Conditions
13.1 We reserve the right to change these Terms and Conditions from time to time but any changes will not apply to any orders that we have accepted prior to the change being made.
13.2 These Terms and Conditions govern our relationship with you. Any changes to the Terms and Conditions governing existing contracts must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do.
- If a court finds part of this contract unenforceable, the rest will continue in force
If any part of these Terms and Conditions shall be found by a Court to be unlawful, void or unenforceable for any reason, then that provision shall be capable of being severed and separated from these Terms and Conditions and shall not affect the validity and enforceability of any of the other provisions of these Terms and Conditions which shall all remain in force.
- Even if we delay in enforcing this contract, we can still enforce it later
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
- Who we are and how to contact us
https://elitefootballshirts.com is a site operated by Elite Football Shirts Ltd (“We“). We are registered in England and Wales with the company number 12339093.
To contact us, please email [email protected] or telephone our customer service line on +44 (0) 203 443 9356
- By using our site you accept these terms
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.
- We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 23 February 2020.
- We may make changes to our site
We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.
- Other criteria for use of our site
20.1 To register on our site, you must be at least the minimum age to provide your own consent in your country of residence.
20.2 We reserve the right to withdraw your access to our site if we reasonably believe you are below the minimum age to provide your own consent in your country of residence.
- We may suspend or withdraw our site
21.1 Our site is made available free of charge.
21.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
21.4 Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
- You must keep your account details safe
22.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
22.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected] OR +44 (0) 203 443 9356.
- Do not rely on information on this site
23.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
23.3 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
- We are not responsible for websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.